Find quick answers below, browse our public Docs, or send us a request. We aim to respond within one business day.
Common topics
Quick answers
Do I need an account to try CORE?
No. Our Cosmic Quiz Arena, CORE Strike, and the 3D Virtual Host demos run in a fully public sandbox with no sign-up. Try them from the public landing page.
Why does a screen show offline?
A deployed screen is marked offline when no heartbeat arrives within the 10-minute threshold. Check power, network, and select "force sync" from the screen detail in your dashboard.
How are AI and voice calls billed?
Each capability publishes a credit cost. Generation calls reserve then settle credits; high-cost paths can be paused by a runtime kill switch to conserve credits. Prices are listed in your plan.
Can I remove all my data?
Yes. Organization owners can archive their organization; users can request account deletion from this form. We retain limited records only as required by law, billing, and abuse prevention (see our Privacy Policy).